FAQ & support
A little help, when you need it.
The everyday questions about saving, switching drawings, permissions and getting back to your sketches.
Where are my drawings saved?
In the Excalidraw Projects folder in your own Google Drive. Each drawing stays linked to its own Drive file. Drawing content is also present locally in Excalidraw.
Can the extension read my whole Drive?
No. It uses Google’s per-file drive.file scope: files created by or explicitly authorized for the extension. Read the permission details.
When does auto-save happen?
Auto-save is on by default after you connect Drive. Changes save after a short pause, at most once a minute. Unchanged drawings do not create extra versions. You can pause auto-save in the panel.
Is it safe to close the tab straight away?
Check that the pill says Saved before closing. Hiding or closing the tab attempts to save pending changes immediately, but that attempt is best effort and needs a working connection.
What if I’m offline?
Drive operations need a connection. Don’t assume pending changes have reached Drive while offline. Keep your canvas open and check for Saved after reconnecting. You can also use Excalidraw’s own file export to keep a local copy.
What do New, Open and Save as copy do?
New and Open save your current drawing before switching, even when auto-save is paused. Save as copy creates a separate drawing with its own Drive file. Rename keeps the original file link.
Why does it ask about an empty canvas or another device?
An empty-canvas question helps prevent accidentally replacing a saved drawing with nothing. An edits-made-elsewhere question helps you choose which version to keep. Read the in-panel options before continuing.
Can I use it in a live collaboration room?
Saving is disabled in live collaboration rooms. Leave the room before saving or switching drawings with this extension. It is not a live multi-user sync service.
Can I use another computer?
Install the extension in desktop Chrome there, sign in with the same Google account, and open a saved drawing from the Drive list. Wait for Saved on the first computer before switching; if versions differ, the panel will ask what to keep.
The pill is missing. What should I check?
Make sure you’re on excalidraw.com, with the extension enabled, then reload the page. On a narrow window, look for the small pen-and-cloud icon and dot beside Share. If your controls look different, check Chrome’s extension details and version 1.2.0 availability.
Does signing out delete my drawings?
No. It clears cached Google tokens and attempts revocation, but leaves Drive files and your Excalidraw canvas in place. You can delete files in Drive or revoke access in your Google Account.
Why does the panel look different from the popup?
The on-page panel follows Excalidraw’s light or dark theme. The Chrome toolbar popup follows your system theme. The popup gives quick access to your current drawing and searchable Drive list.
Does this work on my phone?
The extension needs Chrome on a computer. You can read this guide on your phone, but mobile Chrome does not run this extension.
Are there ads, analytics, or a developer data server?
No. Drawings go directly to Google Drive. The extension has no developer-operated backend, ads, analytics or data sales. See the full privacy policy for functional data processing and storage details.
Still a little stuck?
Tell us your extension version, what you expected, and what happened. Please leave private drawing content out of your message.
Contact & support